Push notifications kept arriving on the CoastalBike app: “The lock won’t open!” Because many tourists use the…

Questão

Push notifications kept arriving on the CoastalBike app: “The lock won’t open!” Because many tourists use the service, the team writes its Help Center in simple English. A volunteer drafted an answer, but the editor sent notes before publishing: keep each step short, use clear action verbs, avoid slang and guessing words (maybe, a bunch), do not suggest leaving the bike unattended, and make the steps consistent (Step 3 already tells the user to wait 30 seconds before tapping again). Draft (excerpt): 1) Check that Bluetooth is on and you are within 1 meter of the bike. 2) If it still doesn’t work, try again a bunch of times really fast, or just walk away and come back later. 3) Wait 30 seconds, then tap “Unlock” once more. 4) If the lock stays closed, take a photo of the bike code and contact Support in the app. Analyze the draft and the editor’s notes. Identify the rewritten sentence that should replace Step 2 to make the final text clearer, safer, and consistent with Step 3.

1. A) Close the app completely and reopen it to refresh the connection.
2. B) Close the app, walk away for a few minutes, and try again later.
3. C) Close the app and tap “Unlock” many times until the lock opens.
4. D) Close the app and maybe restart your phone if you feel it will help.
5. E) Close the app and reopen it, then tap “Unlock” immediately.

✅ Resposta correta: alternativa A

Resolução passo a passo

1. Identifique o problema do rascunho. O Passo 2 usa a expressão 'a bunch of times really fast' (gíria e linguagem vaga), sugere 'maybe' em outro ponto e, na opção 'walk away and come back later', orienta o usuário a deixar a bicicleta sem supervisão, o que o editor proibiu. Além disso, 'tap again immediately' contradiria o Passo 3, que manda esperar 30 segundos.
2. Verifique as regras do editor: frases curtas, verbos de ação claros, sem gírias, sem palavras de suposição (maybe, a bunch), sem sugerir deixar a bicicleta sozinha e passos consistentes com o Passo 3.
3. Analise a alternativa A: 'Close the app completely and reopen it to refresh the connection.' Ela tem dois verbos de ação claros (close, reopen), não usa gíria nem palavras de suposição, não manda deixar a bicicleta e não pede para tocar em 'Unlock' de imediato, então é compatível com o Passo 3. Por isso A é a alternativa correta, de acordo com o gabarito oficial.
4. Por que as outras estão erradas. B: 'walk away for a few minutes' sugere afastar-se da bicicleta, o que o editor proibiu, e 'try again later' é vago. C: 'tap Unlock many times' é a repetição apressada que o rascunho já trazia, em forma de gíria, e vai contra o Passo 3. D: 'maybe restart your phone' usa a palavra de suposição proibida pelo editor. E: 'tap Unlock immediately' contradiz o Passo 3, que exige esperar 30 segundos.

💡 Dica: Compare as instruções do rascunho com as notas do editor para identificar inconsistências.

Alternativa por alternativa

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