At a crowded weekend farmers’ market, Marina (from Brazil) is helping a visitor who speaks English. The…

Questão

At a crowded weekend farmers’ market, Marina (from Brazil) is helping a visitor who speaks English. The visitor looks at the bus map, frowns, and asks: “Excuse me, how do I get to the science center?” Marina answers: “Uh… you take the 7… the green one.” She pauses, looks at the map again, and adds: “Then… um… stop after the bridge.” While speaking, she traces the route with her finger on the map and points toward the street. The visitor tilts their head, still unsure. Marina smiles and says: “Sorry—like this,” repeating the last part more slowly, using shorter phrases: “Green bus. Bridge. Next stop.” The visitor’s face relaxes, and they nod: “Got it, thanks!” Analyze the interaction and infer what Marina’s pauses, incomplete phrases, and gestures mainly help her do in this situation.

1. A) It suggests that she is confident and does not need to check information before speaking.
2. B) It suggests that she is refusing to help and trying to end the conversation quickly.
3. C) It suggests that she is organizing ideas and supporting meaning when words are missing.
4. D) It suggests that she is correcting the visitor’s English because the question was grammatically wrong.
5. E) It suggests that she is joking about the question and not taking the visitor seriously.

✅ Resposta correta: alternativa C

Resolução passo a passo

1. Leia o trecho com atenção. Marina faz pausas ("Uh…", "um…"), fala em frases incompletas ("you take the 7… the green one", "Then… stop after the bridge") e usa gestos (traça a rota com o dedo no mapa e aponta para a rua).
2. Pense na função desses recursos. Pausas e hesitações indicam que ela está buscando palavras e organizando a informação enquanto fala, pois fala uma língua diferente da do visitante e precisa montar a resposta em tempo real.
3. Observe os gestos e o mapa. Apontar e traçar o trajeto dão apoio visual ao que ela diz, reforçando o significado quando as palavras faltam.
4. Veja o resultado. Diante da dúvida do visitante, Marina reformula com frases curtas ("Green bus. Bridge. Next stop.") e, então, o visitante entende. Isso mostra que os recursos serviram para organizar o pensamento e sustentar o sentido da mensagem.
5. Avalie as alternativas. A alternativa C descreve exatamente esse comportamento. A alternativa A está errada, pois suas hesitações mostram que ela precisa checar e buscar palavras, não que tenha segurança. A alternativa B está errada, pois ela tenta ajudar até o fim, não encerrar a conversa. A alternativa D está errada, pois ela não corrige o visitante nem menciona gramática da pergunta. A alternativa E está errada, pois não há humor; ela se desculpa e se esforça para ser compreendida.

💡 Dica: Observe as pistas no texto sobre a comunicacao nao verbal e o significado das pausas.

Alternativa por alternativa

Raio-X da questão

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