A teammate accuses you in a team meeting: 'You changed the client's requirements without telling us, and…

Questão

A teammate accuses you in a team meeting: 'You changed the client's requirements without telling us, and that's why we're delayed.' Write a concise spoken reply (8–10 short sentences) in English that paraphrases their concern, clarifies your actions, acknowledges impact, and proposes a collaborative next step.

✍️ Questão dissertativa: veja abaixo a resposta esperada e a explicação.

Resposta esperada

I hear that you feel the requirements changed without notice. I’m sorry this caused delay and frustration. My understanding was that the client update applied to the next phase, not the current one. I communicated the change in the project chat and by email on Tuesday. Perhaps my message was unclear or missed; that was not intentional. To resolve this, I can summarize the changes now and share a clear timeline. Can we agree on who will confirm requirements with the client going forward? I suggest a short checkpoint meeting tomorrow to align and prevent further delays.

Explicação

A resposta aborda diretamente a preocupação do colega, mostrando empatia e compreensão. Além disso, esclarece a situação, reconhece o impacto da confusão e propõe uma solução colaborativa, o que é essencial para manter a harmonia da equipe e evitar futuros mal-entendidos. Essa abordagem construtiva ajuda a resolver conflitos e melhora a comunicação entre os membros da equipe.

Raio-X da questão

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Todas as questões de Negociação de sentidos (mal-entendidos no uso da língua inglesa e conflito de opiniões)